Limited Warranty
Runhood warrants to the original consumer purchaser that the Runhood product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Runhood's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Runhood products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Exchange
Runhood will replace (at Runhood's expense) any Runhood product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty card of the original product.
Limited to Original Consumer Buyer
The warranty on Runhood's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Runhood's warranty does not apply to:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Runhood's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·Runhood's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Customer Support : service@runhoodpower.com
To obtain warranty service, contact our customer service team at service@runhoodpower.com
Refund
Runhood offers a 30-day money back guarantee for goods purchased directly from Runhood.com. We are confident that you will love your new Runhood product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number 866-685-9868 or email service@runhoodpower.com during our normal business hours.
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Runhood.com. You contact Runhood and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Runhood reserves the right to refuse the exchange or refund. Please note that Runhood does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Runhood will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Produce
- Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Runhoodat service@runhoodpower.com for assistance.
Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Runhood. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.