Warranty

This warranty is only available to customers who purchased from RUNHOOD’s official websites, RUNHOOD Amazon stores or any RUNHOOD authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and requirements set forth in this policy.Our friendly and responsive support team is happy to assist you with your warranty-related inquiries.By registering your Runhood account on this page, you will automatically receive a one-year warranty extension on your original contract. Please feel free to contact us for more information.

Our Email: service@runhoodpower.com

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Warranty Period

 The warranty periods for our products are as follows:

* In case of inconsistency between this warranty period and local consumer laws, the requirements of local consumer laws shall be implemented.

 * For areas not covered by the warranty, the after-sales warranty policy issued by the local dealer shall prevail.

NOTE: THIS WARRANTY POLICY IS LIMITED TO RUNHOOD PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY RUNHOOD, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.

The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement.To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's SN number.

Warranty Exclusions

In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Runhood’s warranty obligations.

(1) Can not provide proof of purchase

(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)

(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation

(4) Improper application of electrical supply voltage, current and/or frequency

(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)

(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow

(7) Modifications to any part of the product

(8) Unauthorized repair attempts

(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with

(10) Products purchased from unauthorized dealers/resellers

(11) Free products/rewards/gifts

(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands

(13) Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product

(14) Our warranties are non-transferable from end user to end user

Furthermore, this limited warranty and related service will not exceed the original cost of the Runhood product. Please note that these warranty terms and conditions are subject to change without prior notice. The Runhood Support Team reserves the right to make a final determination regarding warranty service eligibility, and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.